Choose to Get Technical Support if you cannot solve a problem by referring to the
We invite you to contact us for technical support, especially if you've registered.
Starting To Get Things Done technical support is free for your first 90 days (and always free for current full professional licensees).
E-mail us at timetosupport@davidberman.com . If there is an error message, please cut and paste it into your e-mail (you can send us a screen capture of the error message, or you can Ctrl+C then Ctrl+V the text of the message directly into the body of your e-mail message (even though the text of the error message is not highlighted when you Ctrl+C, it will still work)).
| Service | Price |
| Starting To Get Things Done Support | Unlimited free e-mail support for 90 days**. Unlimited free e-mail support for 365 days for full professional registered TimeTo™ users. |
| Non-Free Support Per Incident | US$33.* an incident (or 6 pre-paid incidents for US$129.*) for personal voice support |
| Annual Support Plan | US$129.* a year per license for unlimited phone and e-mail support and updates |
| On-Site Support and Training, Data Repair and/or Manipulation | US$90.* an hour + travel expenses |
| Custom modifications | free fixed-priced guaranteed quotations, upon request |
E-mail Support. E-mail a description of the problem to timetosupport@davidberman.com. We'll do our best to answer. If things get complicated, we may recommend telephone support.
Free Starting To Get Things Done Support. We give free e-mail support when you purchase TimeTo™ licenses or upgrades: Everyone get 90 days of unlimited e-mail support. Full professional registrations get 365 days of unlimited e-mail support.
Support Per Incident: One Price, Now Matter How Long It Takes. You pay a flat fee for each non-free support incident, no matter how much time it takes to solve the problem. For convenience and savings, you can choose to purchase a six-incident support pack.
Affordable Annual Support Plans. Or get unlimited support at a great price, which gives you unlimited access to telephone, e-mail support, and updates.
Data Repair and Manipulation:
Support
plans, either per incident or annual, do not
include repair or manipulation of your data files.
If you need to send us your files to be repaired
and returned to you, we will charge US$79* an
hour for this service. If, upon receipt of your
files, we realize that more than one hour of
work is required, we will give you a firm quote
before proceeding further.
Voice Support (613) 728-6777
Fax Support (613) 482-4777
E-mail Support timetosupport@davidberman.com
*All prices in U.S. dollars. All prices and terms
subject to change without notice. Special pricing
available for multiuser sites. Prices may vary
in other countries.
** Days are counted from date of registration or first support call for new
users and from date of receipt of upgrade for upgrades.
Related Topics
Troubleshooting
Error Messages
Frequently Asked Questions